This policy is designed for digital goods, where delivery can occur immediately after verified payment.
Refunds may be approved for duplicate payments, confirmed out-of-stock orders that cannot be replaced, cancellation before delivery, or a verified material mismatch between the listing and the delivered account.
Customers should contact support@example.com with the order number, payment email, and a clear explanation of the issue.
Once digital credentials are successfully delivered and viewed, refunds are generally not available unless the item is materially not as described and the claim is verified.
Problems caused by buyer misuse, policy violations, credential changes, unsupported automation, spam activity, or unlawful use are not covered.
Manual review orders are normally handled within 1 business day. If we cannot safely deliver the order, we may offer replacement inventory or a refund.
Approved refunds are processed back to the original payment method when possible. Bank and card timelines depend on Stripe, PayPal, and the issuing financial institution.
Please contact support first so we can investigate and resolve delivery or description issues quickly.
We retain order, payment, and delivery proof records for PayPal and Stripe dispute response.